CUSTOMER INFORMATION
Returns & refunds
Handmade with care. Supported with care.
Change-of-mind returns
We do not accept returns or exchanges solely for a change of mind, colour preference or a design, size or personalised spelling selected and approved by you. This does not exclude remedies for damaged, defective, incorrect or materially misdescribed products, including personalised pieces, or other rights under applicable law.
If something is wrong
Inspect your order on arrival and email hinu17195@gmail.com promptly, preferably within 48 hours, with your order reference, a description and clear photographs. An unpacking video, where available, helps us investigate. Please retain the product and packaging. A later report or the absence of an unpacking video does not automatically invalidate a genuine claim or remove your applicable consumer rights.
Return approval and shipping
Please contact us before sending anything back. We will provide return instructions for an approved claim and arrange collection or cover the agreed reasonable return-shipping cost for a damaged, defective or incorrect item. If you are asked to dispatch the return, please do so within 7 calendar days of receiving the instructions. A collection delay caused by our courier will not count against you.
Inspection and resolution
We aim to inspect returned items within 3 working days of receipt. Depending on the issue and your applicable rights, we will arrange an appropriate replacement, refund or other agreed remedy. Where no return is necessary, we will confirm the resolution by email.
Refund processing
We aim to initiate an approved refund within 5 working days of inspection and approval, or written approval where no return is needed. We will confirm the amount and provide the transaction reference. Bank or payment-provider processing may take additional time. For these service targets, working days are Monday–Saturday, excluding public holidays.
Customer complaints
Contact Hina, owner and customer support, at +91 8980844179 or hinu17195@gmail.com with your order reference. We acknowledge complaints within 48 hours and work to resolve them within one month. These procedures do not limit remedies available under applicable consumer law.